Terms of sale

The following sales and delivery terms apply unless otherwise deviated from by another written agreement. Note: Free shipping for online purchases over €200 does not apply to partial loads or larger items.

1. Offer, Order, and Acceptance
The Buyer’s orders and purchases are only binding on HIN once the Buyer has received a written order confirmation. All offers are non-binding unless otherwise stated. Offers from HIN that are expressly binding on HIN shall lapse if corresponding acceptance from the Buyer is not received by HIN within 4 weeks from the date of the offer. Information in product descriptions and price lists—whether written or electronic—is only binding to the extent that the order confirmation explicitly refers to them. For made-to-order goods, we reserve the right to deliver +/- 10% of the quantity stated in the order. For orders under €70, HIN is entitled to charge an administrative fee of €20.

2. Price and Delivery Terms
The price is Ex Works (Incoterms 2015) and excludes VAT and other charges. We reserve the right to change quoted prices both before and after acceptance in the event of changes in material prices, subcontractor prices, public duties and taxes, price adjustments, wage changes, and similar circumstances.
If the nature of the delivery changes, or if HIN’s costs increase in any other way due to circumstances attributable to the Buyer, we reserve the right to adjust the agreed price accordingly. Deliveries not covered by binding offers are made at the price applicable on the delivery date. HIN also reserves the right to correct typographical errors, pricing errors, VAT and tax changes, sold-out/discontinued items, and delivery failures from our suppliers.

3. Payment Terms
Unless otherwise agreed, payment must be made net 8 days from the invoice date. If another payment arrangement has been agreed, and payment is not made by the due date, HIN is entitled to default interest of 2% per month on the overdue amount from the due date, as well as payment of reminder fees.
HIN A/S retains title to goods purchased on credit until the full purchase price has been paid. All costs associated with enforcement of the retention of title shall be borne by the Buyer.

4. Delivery Time

Unless otherwise agreed, delivery will take place as soon as possible. In cases where the delivery week has been agreed, delivery on the last day of the agreed delivery week shall in all respects be regarded as timely delivery. HIN may demand an extension of the delivery time in the following cases:
a. Changes to the order required by the Buyer.
b. Delays in deliveries or services performed by the Buyer or arranged by the Buyer.
c. Force majeure, or where work on the delivery must be stopped or delayed due to public regulations or orders.
d. Delay in connection with machine deliveries where the delay is due to the machine manufacturer’s terms.

In the above cases, HIN also reserves the right to adjust the agreed price in accordance with the costs incurred by HIN in this connection.
HIN is under no obligation to compensate for losses caused by non-delivery or any exceeding of the delivery time.

5. Vendor Default
If the Buyer does not collect the material or place an order for shipment after the delivery time, HIN is entitled to store and insure the goods at the Buyer’s expense. If the Buyer does not collect the material despite a written request, HIN shall—even in cases where the material has been specially produced according to the Buyer’s instructions or specifications—be entitled to sell it in the best possible way at the Buyer’s expense.

6. Defects
HIN’s liability covers only defects arising within 2 years from the date the material was delivered.
HIN’s obligation to remedy or replace only covers labor and materials directly related to HIN’s obligation. All other costs associated with a defect that has arisen, including transport, waiting time, meals, accommodation, as well as costs of uncovering or making defective parts accessible, are not covered. HIN’s obligation to remedy defects is conditional upon the Buyer proving that the delivered material is defective and includes documentation that the material has been stored, installed, used, and maintained correctly and in accordance with the instructions supplied by HIN. Furthermore, HIN assumes no further liability for the delivered material, and the Buyer may therefore not cancel the purchase, claim a proportionate reduction, compensation, or withhold the purchase price in whole or in part.
HIN is only responsible for ensuring that what has been delivered is sufficient and/or suitable to solve the Buyer’s tasks in terms of capacity and other conditions to the extent that HIN has determined sizes, etc., and to the extent that the Buyer documents that the information provided by the Buyer regarding the Buyer’s requirements is correct and complete. Under no circumstances does HIN assume responsibility for advice, dimensioning, or other design work carried out by third parties.

7. Product Liability
The Buyer shall indemnify HIN to the extent that HIN is held liable towards third parties for such damage and loss that HIN is not liable for towards the Buyer in accordance with the above provisions. HIN is not liable for damage caused by the equipment:
a) to real estate or movable property while the equipment is in the Buyer’s possession,
b) to products manufactured by the Buyer or to products in which these are included, or for damage to real estate or movable property caused by these products as a result of the equipment.
Under no circumstances shall HIN be liable for operating losses, loss of profit, or other indirect financial losses. If a third party raises a claim against either party for liability under this clause, that party shall immediately notify the other.

8. Limitation of Liability
HIN shall in no case be liable for operating losses, loss of profit, or other indirect financial losses.

9. Duty to Complain and Inspect
It is the Buyer’s responsibility to carry out a thorough inspection of the material no later than upon receipt. The Buyer is obliged to immediately report in writing any defects found during such inspection, and the Buyer may not later invoke defects that could have been discovered during such inspection. The Buyer may also not invoke defects if the Buyer does not immediately complain about defects discovered later which the Buyer did not or should not have discovered at the time of delivery. The Buyer must cover HIN’s costs related to complaints to the extent that the complaint is unjustified or concerns defects for which HIN is not responsible.

10. Returns
Returns of goods can be made using HIN’s return form, which can be requested by contacting HIN at +45 7625 9090 or hin@hin.dk. The form can also be found in the footer of this page. Returns of stocked items can only be made if they are purchased from HIN, are in undamaged condition, and in original, unopened packaging. All shipping costs related to returns are the customer’s responsibility. Return orders with a value of less than €70 will not be credited. Goods returned more than 30 days from the delivery date will not be accepted. Non-stock specialty and specially procured items cannot be returned. HIN has the right to impose a credit fee of 20% of the item’s value, however minimum €50.